Robyn D. Adams

 

 

P.O. BOX 6427              918-809-3422

Tulsa, OK 74148              robyn.adams4@live.com

             

QUALIFICATIONS

·         Over 10 years of experience successfully coordinating and managing installations for commercial telecommunications customers

·         Project Management

·         Administrative Assistant/Office Administration

·         Team player with the ability to adapt to change and strive within a diverse workplace environment

·         Microsoft Excel, Word, PowerPoint, Outlook

 

PROFESSIONAL EXPERIENCE

Team Leader (Internship)

Kaplan Radio, Virtual Business                  5/2013-7/2013

·         Designed and developed of the Business and Marketing Plan for Kaplan Radio.

·         Designed and developed the Operations Plan including Organizational chart, position descriptions, and organizational linkages for business success.

·         Presented to Business, Marketing, and Operation plan results to Advisory Board for approval.

·         Provided leadership on the station to ensure all of the required actions on the station were completed effectively to meet station scheduling.

·         Trained new interns joining staff to ensure their success and the success of the station.

·         Delivered effecting communication in staff meetings ensuring all staff are focused on station goals and objectives.

·         Designed and delivered project management on critical objectives for Kaplan Radio.

·         Provided mentorship to current and new team members.

·         Contributed to the success of Kaplan Radio!

 

              Provisioning Analyst

Level 3 Communications Incorporated, Tulsa, Oklahoma              2012-Present

·         Responsible for verification of customer orders by ensuring all relevant information is contained in the customer order to issue an access service request. Issue and manage high bandwidth and/or complex orders, including multiple vendors, international, and Ethernet services and ensured timely and accurate delivery of service.

 

              Invoice Auditor             

Elite Staffing Services, Tulsa, Oklahoma              2011-2012

·         Facilitate invoice processing by checking accuracy of invoices, coding invoices, and ensuring tracking through Accounts Payable at McJunkin Red Man Corporation

 

              Order Manager                                         

              Insight Global Staffing Services, Tulsa, Oklahoma              2010-2011

·         Accurately completed the end to end process for customer telecommunication service requests

·         Tracked orders throughout the order entry and delivery process until revenue fully realized

 

 

 

 

 

 

 

 

 

Verizon Business Tulsa, Oklahoma              1996-2009

·                 Positions listed below held during 13 year tenure with Verizon Business:

Order Entry Coordinator/Project Management;              

Efficiently implemented all aspects of lottery project, customer/technician installs, escalations, and due date intervals resulting in one-hundred percent customer satisfaction

Provided excellent customer service resulting in customer increase             

Emergency 911 Analyst             

Increased customer safety and reduced errors by accurately auditing addresses for multiple states’ emergency database

Provisioning Analyst             

Successfully completed the set-up of commercial accounts requiring circuit designs for telecommunication services

Order Entry Implementation, Centrex/Resale Group             

Articulately administered resold or local services through various Local Exchange Carriers

Precisely entered orders for commercial accounts to add, change, install or disconnect local telecommunication services

Special Pricing Analyst              

Increased revenue by ensuring accurate processing of rates for local, long distance, international, data, voice, and frame relay

 

EDUCATION: Bachelor of Science in Business Administration

 

Member of the National Society of Collegiate Scholars